CSN Mismatch Guidelines

Owned by Franco Petrone
Last updated: Mar 07, 2022
1 min read

CSN mismatch happens when a license with another CSN is activated on the server or client and when another license with a different CSN is activated, it throws an error.

Due to the complexity issue, there isn't much you can do and only a couple options to move forward. Uninstalling will not fix the issue nor will a clean of the licenses.

Two options are:

  1. Contact GE Digital support directly, have activation codes, CSN and Device ID ready to unlock them.

  2. Activate licenses on a different machine ( If using a Local License Server) and have the clients go connect to it.

 

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