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Support Tiers & Get Support

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Created by Bill Kapusta , last modified on Apr 10, 2024

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Tier 1

Tier 2

Tier 3

Tier 4

Self-Help

Product Support

Application Support

Total Care Support

Problem identification
Phone & virtual support
(508) 830-0088 Ext. 3
(8 AM – 5 PM EDT.)
Product Training Classes
- Basic
- Advanced
- Custom
Service requests
- Application Assistance

Virtual or onsite
Technology & application support
Migration & upgrades
Architectural & road mapping support
Virtual machine support
Compute platform support
Hybrid cloud support
Disaster recovery support
Deployment support
(with our 3rd party SIs)

7x24 Support
Continuous Support
Alert Management & Notifications
System management support
Enterprise SCADA. MES, & Historian Applications
Deployment Support
(with our 3rd party SIs)

Get Support Now

AutomaTech	GE Digital
Phone (508) 830-0088 Ext. 3 (8 AM – 5 PM EDT) Online case creation Email Support Tier 3 & 4 Application Support – Contact Sales	GE Digital Technical Support (8 AM - 8 PM EDT) GE Support Services (Acceleration Plans) GE Digital Certified Classroom Training

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AutomaTech Inc.