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Support Tiers & Get Support

Support Tiers & Get Support

Owned by Bill Kapusta
Last updated: Apr 10, 2024
2 min read

Tier 1

Tier 2

Tier 3

Tier 4

Tier 1

Tier 2

Tier 3

Tier 4

Self-Help

Product Support

Application Support

Total Care Support

 

  • Problem identification

  • Phone & virtual support
    (508) 830-0088 Ext. 3
    (8 AM – 5 PM EDT.)

  • Product Training Classes

    • Basic

    • Advanced

    • Custom

  • Service requests

    • Application Assistance

 

  • Virtual or onsite

  • Technology & application support

  • Migration & upgrades

  • Architectural & road mapping support

  • Virtual machine support

  • Compute platform support

  • Hybrid cloud support

  • Disaster recovery support

  • Deployment support
    (with our 3rd party SIs)

 

  • 7x24 Support

  • Continuous Support

  • Alert Management & Notifications

  • System management support

  • Enterprise SCADA. MES, & Historian Applications

  • Deployment Support
    (with our 3rd party SIs)

 

Get Support Now

AutomaTech

GE Digital

AutomaTech

GE Digital

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