Clean Uninstall Re Install / Broken Device State/ Changed Computer Name / Changed Mac Address / Changed NIC Card/ Cloned Machine /

Scenarios:

Broken Device State, Changed Computer Name, Changed Mac Address, Cloned Machine

These scenarios require a clean Uninstall / Re Install to restore functionality. This will create New Storage Container and Device ID.

Procedure:

1. Return Licenses if possible. If not, Automatech can recover them for you.

2. Uninstall the Licensing Software.

3. Delete these folders…

found in C:\Program Files (x86)\Proficy : Proficy License Server

and found in C:\Program Files (x86)\Proficy\Proficy Common : Proficy Common Licensing.

4. Reboot the PC.

5. Install the latest version of the Licenses software that is applicable to your OS. 

Link to latest licensing software:

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