Possible solutions to correct this issue.

Rebuilding the Default_Fix.ini file

• Export iFIX process database to .csv or .gdb file format.

• Find projectname_Fix.ini/Default_Fix.ini (C:\ProgramData\GE Digital\Industrial Gateway OPC Server\V7 ) and delete this file. iFIX does not need to be shut down when doing this.

• Note: This folder is hidden and will need to be viewable by allowing hidden items in your file explorer.

• Reload the Empty database or use the existing Process Database overwriting existing tags.

• Re-import .csv/.gdb file export of the database. Importing the tags should recreate the projectname_Fix.ini/Default_Fix.ini.

Updating the IGS

• Also, IGS 7.610a is currently out and it resolved some issues with crashing that customers were experiencing.

• Link here for IGS 7.610a software : https://automatech.box.com/v/IGS

• Please install and then test.

Putting Device in Simulation Mode

• Lastly, please put the device into Simulated mode inside of IGS and start up iFIX. This will determine if there is an issue with your data server and the IGS.